What Happens If Something Is Damaged During Cleaning?
At Bestcare Services, we understand that accidents can occasionally occur during cleaning, despite our team’s commitment to the highest standards of care and professionalism. If an item is damaged during our cleaning services, we have a clear and transparent process to address the situation promptly and fairly, ensuring your peace of mind.
Our Commitment to Care
Our cleaning staff at Bestcare Services are thoroughly trained to handle your property with the utmost respect. We use industry-standard equipment and eco-friendly cleaning products to minimize risks. However, in the rare event of damage, we take full responsibility to resolve the issue efficiently.
Steps We Take If Damage Occurs
- Immediate Notification: If our team notices any damage during the cleaning process, they will inform you or the designated point of contact immediately. We believe in transparency and will provide a detailed account of the incident.
- Damage Assessment: We will work with you to assess the extent of the damage. This may involve taking photos, documenting the condition of the item, and discussing its value or replacement cost.
- Resolution Process:
- Repair: If the damaged item can be repaired, Bestcare Services will arrange and cover the cost of professional repairs to restore it to its original condition.
- Replacement: If repair is not feasible, we will replace the item with one of comparable value or quality, subject to your approval.
- Compensation: In cases where repair or replacement is not possible (e.g., sentimental items), we will discuss fair compensation based on the item’s estimated value.
- Insurance Coverage: Bestcare Services is fully insured, and our liability insurance covers damages caused by our team during cleaning. We will process any claims swiftly to ensure a hassle-free resolution.
- Follow-Up: After resolving the issue, we will follow up to confirm your satisfaction and discuss any additional steps to prevent future incidents.
Preventing Future Incidents
To minimize the risk of damage, we:
- Conduct regular training for our staff on safe cleaning practices.
- Use specialized equipment and techniques tailored to delicate surfaces or valuable items.
- Encourage clients to inform us about fragile or high-value items before cleaning begins, allowing us to take extra precautions.
How You Can Help
To ensure a smooth process, we kindly ask clients to:
- Notify us of any fragile, valuable, or sentimental items in the cleaning area.
- Point out any pre-existing damage to avoid confusion.
- Contact us immediately if you notice damage after our team has left, so we can address it promptly.
Contact Us
If you have concerns about potential damage or need to report an issue, our customer service team is available 24/7. Reach out to us at Bestcare Services via:
- Phone: +254 111 013 900
- Email: info@bestcareservices.co.ke
- Website: www.bestcareservices.co.ke
At Bestcare Services, based in Nairobi, we prioritize your trust and satisfaction. Our goal is to deliver exceptional cleaning services while safeguarding your property. In the unlikely event of damage, we are committed to making things right with professionalism and care.
