What is facilities management?
Facilities management involves coordinating and managing the physical workplace, including maintenance, cleaning, security, and other support services to ensure the smooth operation of an organisation.
Do you provide facilities maintenance services?
Yes, Bestcare offers comprehensive facilities maintenance including plumbing, electrical repairs, HVAC servicing, handyman services, and preventive maintenance programmes for residential and commercial properties.
How do you ensure consistent quality in your services?
We maintain quality through trained staff, regular supervision, quality-control checks and customer feedback, and we follow recognised facility management and safety practices.
Do you provide bespoke facilities management solutions?
Absolutely. We customise our services to meet your specific needs, whether you require single services or comprehensive facility management packages tailored to your property type and requirements.
What makes Bestcare a dependable facilities management provider?
We combine a focus on quality, experienced professionals, flexible scheduling, clear pricing and a wide service range, so one team can look after your property across Nairobi and beyond.
Do you offer emergency services?
Yes, we offer emergency call-outs for urgent issues such as plumbing repairs, locksmith services, exhauster services and general maintenance. Call us to confirm availability for your location and time.
What areas do you serve in Kenya?
We serve Nairobi and surrounding areas including Kiambu, Machakos, Kajiado, and other regions across Kenya. Contact us to confirm service availability in your specific location.
How much do your services cost?
Pricing varies based on service type, property size, and specific requirements. We aim to keep pricing fair and clear, and we provide free quotations after understanding your needs.
Do you offer maintenance contracts?
Yes, we offer flexible monthly, quarterly and annual maintenance plans that include scheduled servicing and prioritised scheduling. Terms and rates are agreed in your quotation.
Are your staff trained?
Our technicians and service staff are trained for their roles and experienced in their fields. We provide guidance and refresher training to help maintain service quality.
What cleaning services do you provide?
We offer deep cleaning, regular cleaning, carpet cleaning, window cleaning, post-construction cleaning, and specialised sanitisation services for homes, offices, and commercial spaces.