FAQs

Your Guide to Bestcare Facilities Management Services
Welcome to the Bestcare Facilities Management FAQ section – your comprehensive resource for understanding our services, processes, and commitment to excellence. We recognize that choosing the right facilities management partner is a significant decision that impacts your property’s functionality, aesthetics, and value. That’s why we’ve compiled answers to the most common questions we receive from homeowners, business owners, property managers, and facility administrators across Nairobi and Kenya.
At Bestcare Facilities Management, transparency and clear communication form the foundation of our client relationships. Whether you’re considering professional cleaning services for the first time, need emergency plumbing repairs, planning a comprehensive facility maintenance program, or exploring specialized services like HVAC maintenance, CCTV installation, or landscaping solutions, this FAQ section provides the information you need to make informed decisions.
Our facilities management services span both residential and commercial properties, encompassing everything from routine maintenance to complex technical installations. We understand that each property presents unique challenges and requirements, which is why we’ve organized our FAQs to address diverse service areas including hard services like electrical work, plumbing, and HVAC systems, as well as soft services such as cleaning, pest control, and security solutions.
This resource addresses practical concerns that matter most to our clients: service costs and pricing structures, response times for emergency situations, service quality and consistency standards, staff qualifications and training, service area coverage across Kenya, contract terms and flexibility, eco-friendly practices and product safety, and our commitment to customer satisfaction.
Whether you’re a facility manager overseeing multiple commercial properties, a homeowner seeking reliable maintenance solutions, a business owner looking to outsource facility operations, or a property developer planning comprehensive facility services, you’ll find relevant answers here. We’ve structured our FAQs based on real client inquiries, ensuring the information directly addresses the questions you’re likely to have.
Can’t find the answer you’re looking for? Our dedicated customer service team stands ready to provide personalized assistance. We believe that informed clients make the best partners, and we’re committed to providing all the information you need to understand our services, processes, and the value we bring to your property.
Explore our FAQs below to discover how Bestcare Facilities Management can simplify your property maintenance, enhance your environment, and deliver the professional facility management solutions you deserve. Your questions deserve clear, honest answers – and that’s exactly what you’ll find here.

Umoja 1 Roof Repair and Construction Services › 0709004600

Umoja 1 ‘s best roof repair and construction: Whether your roof is leaking after a heavy downpour, missing tiles after a windstorm, or simply approaching the end of its serviceable life, professional Umoja 1 roof repair and construction is the only reliable way to protect your property long-term. Bestcare Facilities Management provides end-to-end roofing services […]

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NHC Lang’ata Roof Repair and Construction Services › 0709004600

NHC Lang’ata ‘s best roof repair and construction: Whether your roof is leaking after a heavy downpour, missing tiles after a windstorm, or simply approaching the end of its serviceable life, professional NHC Lang’ata roof repair and construction is the only reliable way to protect your property long-term. Bestcare Facilities Management provides end-to-end roofing services

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Kutch Prant Roof Repair and Construction Services › 0709004600

Kutch Prant ‘s best roof repair and construction: Whether your roof is leaking after a heavy downpour, missing tiles after a windstorm, or simply approaching the end of its serviceable life, professional Kutch Prant roof repair and construction is the only reliable way to protect your property long-term. Bestcare Facilities Management provides end-to-end roofing services

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How Do I maintain installed window blinds?

Maintaining installed window blinds keeps them functional, attractive, and long-lasting, preventing dust buildup, jams, and fabric wear. Regular care suits Nairobi’s dusty urban environment and high humidity, extending lifespan by 3-5 years. Simple routines take 10-15 minutes weekly. Daily/Weekly Dusting Routine Dust is the #1 enemy—Nairobi’s red soil and traffic grit settle fast. Close blinds

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What are water tank repair costs of in Nairobi?

Water tanks are essential for Nairobi households facing inconsistent municipal supply, but cracks, leaks, and corrosion demand timely repairs. Costs vary by tank size, material (plastic, steel, concrete), damage extent, and service provider. Expect KSh 2,000-60,000 for most jobs, with Bestcare Facilities Management offering competitive rates and warranties across suburbs like Westlands, Embakasi, and Karen.

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What are the costs of common handyman services in Nairobi?

Handyman services keep Nairobi homes running smoothly, handling everything from leaky faucets to furniture assembly. With urban living demands and frequent rains, reliable fixes prevent small issues from becoming costly repairs. Costs vary by task complexity, location (CBD cheaper than Karen), and provider experience, but here’s a realistic 2026 pricing guide based on market rates.

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What are the Most Common Roof Types in Nairobi?

Nairobi’s roofing landscape reflects Kenya’s mix of economic realities, climate challenges, and architectural evolution. Heavy rainy seasons, high winds, and urban density shape preferences, with practical pitched roofs dominating over flat designs. Corrugated iron sheets (mabati) cover most structures, while upscale areas favor tiles. Here are the prevalent types seen across estates, apartments, and informal

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Who are the Best roofing contractors for rainy season installs in Nairobi?

Nairobi’s rainy seasons demand roofing contractors who excel in waterproofing, rapid installs, and weather-resistant materials. With March-May and October-December downpours, contractors must handle thermal shifts, high winds, and urgent leak prevention. Bestcare Facilities Management leads the pack, followed by other reliable firms across the city. 1. Bestcare Facilities Management (Top Choice) Contact: 0722 566 999

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What are the Pros and cons of asphalt shingles for rainy areas?

Asphalt shingles offer a practical roofing option for rainy areas, balancing affordability with decent weather resistance. However, their performance varies by climate intensity, shingle quality, and installation. Here’s a breakdown of key pros and cons, relevant for regions like Nairobi with heavy seasonal rains. Pros of Asphalt Shingles in Rainy Areas Water Resistance and Quick

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What are the best roofing materials for Nairobi’s rainy season

Nairobi’s rainy seasons—March to May and October to December—bring intense downpours, hail, and winds that test any roof. Heavy rain exposes weaknesses in materials, leading to leaks, rust, and structural damage. Choosing the right roofing withstands these conditions while keeping homes dry and cool. Here are the top materials suited for Nairobi’s tropical climate, balancing

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How to prevent roof leaks during heavy rains?

Heavy rains hit Nairobi hard during March-May and October-December seasons, overwhelming roofs and causing widespread leaks. Proactive prevention saves thousands in repairs by addressing vulnerabilities before water infiltrates. Simple steps like sealing, cleaning, and reinforcing make roofs resilient. Inspect and Seal Roof Vulnerabilities Start with a thorough pre-rain inspection. Check iron sheets for loose nails,

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