NIC Bank, long known for vehicle and asset finance, merged with Commercial Bank of Africa in October 2019 to create NCBA Bank Kenya PLC. Former NIC branches — including its old NIC House headquarters on Masaba Road in Upper Hill — now operate as NCBA branches, and NIC account holders bank through the same network listed below.
Standard Operating Hours
| Day | Hours |
|---|
| Monday – Friday | 8:30 AM – 4:00 PM |
| Saturday | 9:00 AM – 12:00 PM (some branches to 3:00 PM) |
| Sunday & Public Holidays | Closed |
Central Business District & Upper Hill
| Branch | Location | Phone Contact |
|---|
| NCBA Centre (Head Office) | Mara Road & Ragati Road, Upper Hill | +254 20 2884444, +254 711 056444 |
| Wabera | CBA Building, Wabera & Standard Streets | +254 711 056444, +254 732 156444 |
| Moi Avenue | Moi Avenue | +254 711 056444, +254 732 156444 |
| Harambee Avenue | Jeevan Bharati Building, Harambee Avenue | +254 711 056444, +254 732 156444 |
Westlands, Kilimani & Lavington
| Branch | Location | Phone Contact |
|---|
| Kilimani | Sifa Towers, junction of Lenana Road & Cotton Avenue | +254 711 056444, +254 732 156444 |
| Lavington | Lavington Mall, off James Gichuru Road | +254 711 056444, +254 732 156444 |
| Village Market | 1st Floor, Village Market, Limuru Road | +254 711 056444, +254 732 156444 |
Karen, Langata & Rongai
| Branch | Location | Phone Contact |
|---|
| Galleria | Galleria Shopping Mall, Langata Road, First Floor, next to Carrefour | +254 711 056444, +254 732 156444 |
| The Hub Karen | The Hub Karen Mall, near Karen Roundabout, Dagoretti Road | +254 711 056444, +254 732 156444 |
| Rongai | Maasai Mall, Magadi Road | +254 711 056444, +254 732 156444 |
Thika Road & Industrial Area
| Branch | Location | Phone Contact |
|---|
| Garden City | Garden City Mall, 2nd Floor, Thika Superhighway | +254 711 056444, +254 732 156444 |
| Thika Road Mall (TRM) | Thika Road Mall | +254 711 056444, +254 732 156444 |
| Industrial Area | Enterprise Road | +254 711 056444, +254 732 156444 |
Head Office & Customer Care
- Postal Address: NCBA Centre, Mara Road & Ragati Road, Upper Hill, P.O. Box 30437, Nairobi
- Customer Care Hotline: +254 20 2884444, +254 711 056444, +254 732 156444
- Toll-Free: 0800 720 444
- Email: [email protected]
- SWIFT Code: CBAFKENX
NIC’s asset and vehicle finance desks, along with its investment banking arm, continue to operate under NCBA — loan agreements, logbooks and standing instructions taken out under the NIC name remain valid and are serviced through these same branches.
You might also want to check out:
- A side-by-side comparison of business account fees across DTB, I&M, NBK and NCBA
- How to check your NCBA account balance if you still bank under a legacy CBA or NIC account number
- Full list of NBK, DTB and I&M ATM locations across Nairobi (separate from branch counters)
- Requirements for opening an SME or business current account at any of these five banks
- Guide to asset finance and vehicle logbook loans at NCBA (formerly NIC Bank)