Family Bank’s Nairobi footprint leans heavily into the CBD and the eastern suburbs, with a good number of branches parked at petrol stations and neighbourhood shopping strips in Kayole, Kasarani and Dagoretti Corner.
Standard Operating Hours
| Service Tier | Weekdays | Saturday |
|---|---|---|
| Retail | 8:00 AM – 4:00 PM | 8:00 AM – 12:00 PM |
| Corporate/Executive | 8:00 AM – 5:00 PM | 8:00 AM – 1:00 PM |
Sundays and public holidays are closed bank-wide.
Family Bank Branches in Nairobi
| Branch | Location | Phone Contacts |
|---|---|---|
| Head Office / Family Bank Towers | Muindi Mbingu Street / Moktar Daddar Street | +254 703 095 445, +254 703 095 000 |
| Sonalux | Sonalux House, Moi Avenue | 020 341229 / 341230 / 341231 |
| KTDA Retail | KTDA Plaza, Moi Avenue | 0726 610 435, 020 2241852 |
| KTDA Corporate | KTDA Plaza, Moi Avenue | 020 2213156 |
| Tom Mboya | Nipuil Shah Building, Tom Mboya Street | 020 342561 |
| Kenyatta Avenue | Pan Africa House, Kenyatta Avenue | 0724 255731, 0752 240259 |
| Cargen | Cargen House, Moi Avenue | 0738 544097 |
| Laptrust | Laptrust House, Haile Selassie Road | 020 342561 |
| City Hall | City Hall Annex, City Hall Way | +254 703 095 445 |
| River Road | Fifty Investment Building, Ronald Ngara/River Road junction | 020 2225320 |
| Ngara | Family Bank Building, Park Road | 020 6768541 |
| Gikomba | Mt. Kenya Building, New Pumwani Road | 0703 095445 |
| Gikomba Area 42 | Pumwani (Majengo) | 020 6768541 |
| Kariobangi | Kariobangi Light Industries | 020 2364257 |
| Kayole | Kenol Petrol Station, Spine Road | 020 251433 |
| Dagoretti | Family Bank Building, Dagoretti Corner, off Naivasha Road | 020 2321282, 020 50495 |
| Donholm | Caltex Petrol Station, Outer Ring Road | 020 785372 |
| Kasarani | Family Bank Building, Kasarani Mwiki Road | 0708 086235 |
| Kahawa West | Kahawa West House, Kamiti Road | +254 703 095 445 |
| Githurai | Mug-Muguga Building, Githurai Roundabout | 020 8710255 |
| Utawala | Family Bank Building, along Eastern Bypass | +254 703 095 445 |
| Kilimani | Yaya Kobil Petrol Station, Argwings Kodhek Road | 020 3864600 |
| Westlands | Pamstech House, Woodvale Grove | 020 4442307 |
| Banana | Sama Building, Banana – Limuru Road | 020 2648536 |
| Ruaka | Ruaka Square Building, Limuru Road | +254 703 095 445 |
| Gateway Mall | Gateway Mall, Mombasa Road | +254 703 095 445 |
| JKIA | 4th Season Centre Building, JKIA | +254 703 095 445 |
Head Office & Customer Care
- Address: Family Bank Towers, Muindi Mbingu Street, P.O. Box 74145-00200, Nairobi
- Customer Care: +254 703 095 445, +254 703 095 000
You might also want to check out:
- PesaPap mobile app registration and daily transaction limits
- Family Bank SME loan requirements and collateral options
- A look at Family Bank’s savings account tiers and minimum balances
- Family Bank branches outside Nairobi (Muranga, Gatundu, Kangema)