SMEP Microfinance Bank: Nairobi Branches, Locations, Contacts & Operating Hours

SMEP Microfinance Bank PLC is one of Kenya’s licensed deposit-taking microfinance banks, regulated by the Central Bank of Kenya (CBK). Originally founded in 1975 as a relief programme of the National Council of Churches of Kenya (NCCK) in Mathare, Nairobi, it was licensed as a full deposit-taking microfinance bank in December 2010. Today it operates a network of banking branches and marketing units across Kenya, with several of these concentrated in and around Nairobi.

Below is a comprehensive listing of SMEP’s branches within Nairobi and its immediate metropolitan area, along with head office details, general contacts, and standard operating hours.

Head Office

SMEP Microfinance Bank Limited — Head Office

• Location: SMEP Building, Kirichwa Road, off Argwings Kodhek Road, Nairobi
• Postal Address: P.O. Box 64063 – 00620, Nairobi
• Telephone: +254 20 3572799 / +254 20 2055761 / +254 20 2673327 / +254 20 2673328
• Mobile: +254 711 606900
• Email: [email protected]
• Website: www.smep.co.ke

Branches in Nairobi & the Nairobi Metropolitan Area

1. Nairobi Central (Moi Avenue) Branch

• Location: Tumaini House, next to Kencom Building, Moi Avenue, Nairobi CBD
• Telephone: +254 20 2147760
• Mobile: +254 711 606900
• Other contacts: +254 20 2673327/8, +254 20 2055761, +254 20 3572799

2. Kawangware Branch

• Location: Bora Bora Building, along Gitanga Road, Kawangware
• Mobile: +254 711 606900
• Other contacts: +254 20 2673327/8

3. Mwiki Branch

• Location: Blessed Limuru House, next to Kassmart Supermarket, Mwiki (Kasarani area)
• Mobile: +254 711 606900
• Other contacts: +254 20 2673327/8

4. Ongata Rongai Branch

• Location: Great Wide Mall, 1st Floor, along Magadi Road, opposite the Tuskys bus stage, Rongai
• Mobile: +254 711 606900
• Other contacts: +254 20 2673327/8, +254 20 2055761, +254 20 3572799

5. Kitengela Branch

• Location: Kitengela Capital Centre, 2nd Floor, along Namanga Road, Kitengela
• Mobile: +254 711 606900
• Other contacts: +254 20 2673327/8

6. Thika Branch

• Location: Wangu House, along Uhuru Street, opposite Thika Chemist, Thika
• Mobile: +254 711 606900
• Other contacts: +254 20 2673327/8, +254 20 2055761, +254 20 3572799

General Bank Contacts (all branches)

• Customer Care Email: [email protected]
• Website: www.smep.co.ke
• General mobile line: +254 711 606900
• General landlines: +254 20 2673327, +254 20 2673328, +254 20 2055761, +254 20 3572799
• Postal Address: P.O. Box 64063 – 00620, Nairobi

Standard Operating Hours

Based on branch listings and the bank’s published customer care hours, SMEP branches generally follow this schedule:

Customer care specifically is confirmed open Monday–Friday, 8:00 AM to 5:00 PM.

Note: Individual branches occasionally vary slightly in their Saturday hours or may close for public holidays. It’s advisable to call the specific branch or the general line (+254 711 606900) to confirm hours before visiting, especially around Kenyan public holidays.

A Note on Accuracy

SMEP’s branch network changes periodically as the bank opens, closes, or relocates branches. This listing reflects the most recent and consistent information available from the bank’s public listings and third-party directories as of mid-2026. For the most current and complete branch list (SMEP also operates marketing/agency outlets beyond formal branches), it’s best to check directly at www.smep.co.ke or call +254 711 606900.

Compiled from SMEP Microfinance Bank public contact listings and the Central Bank of Kenya’s Directory of Licensed Microfinance Banks.