NCBA runs its head office out of Upper Hill and spreads a network of over 20 branches across Nairobi, from mall counters in Karen and Thika Road Mall to CBD landmarks like Wabera Street and Harambee Avenue.
Standard Operating Hours
| Day | Hours |
|---|---|
| Monday – Friday | 8:30 AM – 4:00 PM |
| Saturday | 9:00 AM – 12:00 PM |
| Sunday & Public Holidays | Closed |
ATMs and Cash Deposit Machines at all branches run 24/7. The Village Market branch extends its Saturday hours to 3:00 PM.
NCBA Branches in Nairobi
| Branch | Location | Phone Contacts |
|---|---|---|
| NCBA Centre (Head Office) | Mara Road & Ragati Road, Upper Hill | +254 20 2884444, 0711 056 444, 0732 156 444 |
| Wabera | CBA Building, Wabera & Standard Streets | 0711 056 444, 0732 156 444 |
| Moi Avenue | Moi Avenue | 0711 056 444, 0732 156 444 |
| Harambee Avenue | Jeevan Bharati Building, Harambee Avenue | 0711 056 444, 0732 156 444 |
| Industrial Area | Enterprise Road | 0711 056 444, 0732 156 444 |
| Kilimani | Sifa Towers, Junction of Lenana Road & Cotton Avenue | 0711 056 444, 0732 156 444 |
| Galleria | Galleria Shopping Mall, Langata Road, 1st Floor, Left Wing | 0711 056 444, 0732 156 444 |
| The Hub Karen | The Hub Karen Mall, Dagoretti Road | 0711 056 444, 0732 156 444 |
| Lavington | Lavington Mall, off James Gichuru Road | 0711 056 444, 0732 156 444 |
| Village Market | 1st Floor, Village Market, Limuru Road | 0711 056 444, 0732 156 444 |
| Garden City | Garden City Mall, 2nd Floor, Thika Superhighway | 0711 056 444, 0732 156 444 |
| Thika Road Mall (TRM) | Thika Road Mall, Thika Road | 0711 056 444, 0732 156 444 |
| Rongai | Maasai Mall, Magadi Road | 0711 056 444, 0732 156 444 |
Head Office & Customer Care
- Address: NCBA Centre, Mara Road & Ragati Road, Upper Hill, Nairobi
- Customer Care Hotline: +254 20 2884444, 0711 056 444, 0732 156 444
- Toll-Free: 0800 720 444
- Whistleblow Line (Toll-Free): 0800 722 626
- Email: [email protected]
You might also want to check out:
- How to apply for M-Shwari or Fuliza through NCBA’s mobile platforms
- NCBA Loop app registration and its transaction limits
- A comparison of NCBA’s SME loan products against other Tier 1 banks
- NCBA branch and ATM locator for towns outside Nairobi