I&M Bank’s Nairobi footprint runs from its Kenyatta Avenue flagship tower through Westlands, Karen, Langata and out to the newer mall branches at Gateway, Garden City and Village Market. Here’s the full list with contacts and hours.
Standard Operating Hours
| Day | Hours |
|---|
| Monday – Friday | 9:00 AM – 5:00 PM |
| Saturday | 9:00 AM – 1:00 PM (select branches only) |
| Sunday | Closed |
Most branches keep strict weekday hours only; branches inside malls such as Sarit Centre and Garden City add Saturday hours.
Central Business District & Upper Hill
| Branch | Location | Phone Contact |
|---|
| Kenyatta Avenue (Head Office) | I&M Bank Tower, Kenyatta Avenue | +254 20 322 1000, +254 719 088 000 |
| 2nd Ngong Avenue | I&M Bank House, 2nd Ngong Avenue | +254 20 322 1000, +254 719 088 000 |
| Biashara Street | Ansh Plaza, Biashara Street | +254 20 322 1000, +254 719 088 000 |
| One Park | 1 Park Avenue, Ground Floor, junction of 1st Parklands & Limuru Road | +254 20 322 1000, +254 719 088 000 |
Westlands & Parklands
| Branch | Location | Phone Contact |
|---|
| Sarit Centre | 1st Floor, Sarit Centre, Westlands | +254 20 322 1000, +254 719 088 000 |
| Sarit Centre Select | Sarit Centre New Wing, Lower Ground Floor, Westlands | +254 20 322 1000, +254 719 088 000 |
| Village Market | Village Market Shopping Complex, New Wing, 1st Floor, Limuru Road | +254 20 322 1000, +254 719 088 000 |
Karen, Langata & Southern Nairobi
| Branch | Location | Phone Contact |
|---|
| Karen | Karen Office Park, Langata Road | +254 20 322 1000, +254 719 088 000 |
| Langata Link | Langata Link Complex, Langata South Road | +254 20 322 1000, +254 719 088 000 |
| Valley Arcade | Kenol Kobil Station, Gitanga Road | +254 20 322 1000, +254 719 088 000 |
| Wilson Airport | Pewin House, Wilson Airport | +254 20 322 1000, +254 719 088 000 |
| Ongata Rongai | First Floor, Maasai Mall | +254 20 322 1000, +254 719 088 000 |
Industrial Area, Mombasa Road & Eastern Nairobi
| Branch | Location | Phone Contact |
|---|
| Industrial Area | KCC Building, Changamwe Road | +254 20 322 1000, +254 719 088 000 |
| Panari Sky Centre | Nairobi–Mombasa Road, near Panari Hotel | +254 20 322 1000, +254 719 088 000 |
| Gateway Mall | Gateway Mall, Mombasa Road, opposite Syokimau Railway Station | +254 20 322 1000, +254 719 088 000 |
| Garden City Mall | Garden City Mall, Thika Road | +254 20 322 1000, +254 719 088 000 |
Head Office & Customer Care
- Postal Address: I&M Bank, P.O. Box 30238-00100, Nairobi GPO
- 24-Hour Call Centre: +254 719 088 000, +254 20 322 1000, +254 732 100 000, 0800 721 088 (toll-free)
- Email: [email protected], [email protected]
- Website: imbankgroup.com
Every I&M branch runs on a 24-hour ATM, and the bank has been steadily adding new locations under its retail expansion drive, so a branch or two may open in Nairobi that isn’t yet reflected here — the call centre will always have the latest list.