Category: Office Equipment Service

Office Appliances and Equipment Services
Keeping an office running smoothly depends on more than clean floors and a functioning reception desk — it depends on printers that don't jam mid-meeting, air conditioners that hold a steady temperature through the workday, and backup power that kicks in without anyone noticing a blip. Office equipment services cover this entire layer of daily operations, and having one team handle all of it means fewer vendors to coordinate and faster response times when something breaks down.

"In most Nairobi offices, downtime isn't caused by big dramatic failures — it's the printer nobody serviced, the AC filter nobody cleaned, or the UPS battery nobody tested until the day it was needed most."

Appliances and Equipment We Service

Appliance/Equipment
Services Provided

Printers and photocopiers
Repair, installation, toner/drum replacement, paper jam troubleshooting

Computers and laptops
Hardware repair, OS setup, virus removal, data recovery, upgrades

Air conditioning units
Installation, repair, gas refilling, filter servicing

UPS and power backup systems
Repair, battery replacement, installation, load assessment

CCTV and security systems
Installation, camera repair, DVR/NVR troubleshooting

Water dispensers
Repair, installation, filter replacement, cooling/heating repair

Coffee machines
Repair, descaling, heating element replacement

Projectors
Repair, lamp replacement, lens cleaning, mounting

PABX and telephone systems
Installation, repair, extension setup, intercom repair

Office refrigerators
Repair, gas refilling, compressor repair, thermostat replacement

1. Printers and Photocopiers
Printers and photocopiers see more daily use than almost any other piece of office equipment, which is exactly why they tend to break down more often too. Paper jams, faded printing, and network connectivity issues are the most common complaints across both standalone printers and larger multifunction copiers used in busier offices.

Services provided:

Printer and photocopier repair
Installation and network configuration
Toner and drum unit replacement
Paper jam troubleshooting and feed mechanism repair
Fuser unit repair
Routine maintenance servicing

2. Computers and Laptops
Office productivity grinds to a halt fast when computers start acting up, whether that's a slow machine dragging down staff output or a hardware fault that stops work entirely. Beyond individual repairs, many offices also need periodic upgrades and security checks to keep systems running efficiently and safely.

Services provided:

Computer and laptop repair
Hardware diagnostics and component replacement
Operating system installation and setup
Virus and malware removal
Data recovery
RAM and storage upgrades

3. Air Conditioning Units
A poorly maintained AC unit doesn't just make an office uncomfortable — it drives up power bills and shortens the unit's working life considerably. Nairobi's varying temperatures throughout the year mean office cooling systems get fairly consistent use, which makes regular servicing more important than many offices realize until a unit fails during a particularly warm week.

Services provided:

AC installation
AC repair and troubleshooting
Gas refilling
Filter cleaning and replacement
Compressor repair

"A well-maintained office AC system is one of the cheapest forms of insurance against both staff discomfort and unexpectedly high electricity costs."

4. UPS and Power Backup Systems
Power interruptions remain a genuine operational risk for offices across Kenya, and a UPS system that hasn't been tested or maintained is often only discovered to be faulty during an actual outage — precisely the worst time to find out. Battery health checks and load assessments catch these issues before they become a real problem.

Services provided:

UPS repair and troubleshooting
Battery replacement
Installation and configuration
Load capacity assessment
Routine performance testing

5. CCTV and Security Systems
Office security systems need to work reliably around the clock, and a malfunctioning camera or an unresponsive DVR unit creates blind spots that often go unnoticed until they're needed for an actual incident review. Regular checks keep coverage complete and footage properly recorded.

Services provided:

CCTV installation and camera positioning
Camera repair and replacement
DVR/NVR troubleshooting and repair
System reconfiguration and remote access setup
Routine system health checks

6. Water Dispensers
Office water dispensers run continuously in the background, and issues like inconsistent temperature, leaks, or reduced flow are usually simple to resolve once identified but easy to overlook until staff start complaining.

Services provided:

Water dispenser repair
Installation and setup
Filter replacement
Cooling and heating element repair
Leak detection and fitting repair

7. Coffee Machines
Office coffee machines, particularly higher-use models in larger workplaces, need periodic descaling and component checks to keep both performance and taste consistent. A machine that's been neglected for too long often develops flow and heating issues that are avoidable with regular servicing.

Services provided:

Coffee machine repair
Descaling service
Heating element replacement
Installation and setup
Water line and filter checks

8. Projectors
Projectors tend to sit unused for stretches between meetings and presentations, which means faults like dimming bulbs or misaligned lenses sometimes only get noticed right when the equipment is needed most. A quick pre-use check avoids that scramble.

Services provided:

Projector repair
Lamp/bulb replacement
Lens cleaning and alignment
Mounting and installation
Connectivity troubleshooting

9. PABX and Telephone Systems
Reliable internal communication still matters in offices that depend on structured phone systems for reception, extensions, and intercom use. A fault in the central PABX unit can knock out communication across an entire floor rather than just one line, making prompt repair particularly important.

Services provided:

PABX installation and configuration
Telephone system repair
Extension line setup
Intercom system repair
System expansion for growing offices

10. Office Refrigerators
Pantry refrigerators see less dramatic wear than other office equipment but still develop the same faults found in any refrigeration unit — temperature inconsistency, compressor strain, and gradual gas loss over time.

Services provided:

Refrigerator repair
Gas refilling
Compressor repair
Thermostat replacement
Door seal replacement

"Facilities teams that bundle equipment servicing into a single provider consistently report faster resolution times than those juggling a different contractor for every appliance type."

Estimated Service Costs

Equipment/Appliance
Approximate Cost (KES)

Printer/photocopier repair
2,000 – 8,000

Computer/laptop repair
1,500 – 10,000

AC servicing (per unit)
2,500 – 6,000

AC gas refilling
4,000 – 9,000

UPS repair/battery replacement
3,500 – 15,000

CCTV camera repair
2,000 – 7,000

Water dispenser repair
1,500 – 4,500

Coffee machine servicing
2,000 – 6,000

Projector repair (excl. lamp)
2,500 – 8,000

PABX system repair
3,000 – 12,000

Office refrigerator repair
2,500 – 9,000

Actual pricing depends on the equipment brand, extent of the fault, and whether replacement parts need to be sourced.
Why Trust Bestcare for Office Equipment Services

Single provider for multiple equipment types — one team handles printers, ACs, computers, and more, reducing the need to coordinate several vendors.
Experienced technicians across categories — staff trained specifically across electronics, refrigeration, networking, and mechanical equipment rather than a single narrow specialty.
Transparent, upfront pricing — clear cost estimates before work begins, with no hidden charges added afterward.
Fast response times — office downtime is treated with urgency, since a broken printer or AC unit affects productivity immediately.
Preventive maintenance options — scheduled servicing plans that catch small issues before they become costly failures.

Frequently Asked Questions
1. Do you offer scheduled maintenance contracts for office equipment? Yes, recurring maintenance plans are available for offices that prefer scheduled servicing over one-off repair callouts.

2. Can you service equipment from any brand? Most common office equipment brands are supported; less common or specialized brands are assessed on a case-by-case basis.

3. How quickly can a technician respond to an office breakdown? Response time depends on location and equipment type, but urgent office equipment faults are prioritized for same-day attendance where possible.

4. Do you provide replacement parts, or does the client need to source them? Parts are sourced and supplied as part of the service, with cost confirmed before any replacement work begins.

5. Is a diagnostic fee charged before repair costs are confirmed? A standard diagnostic assessment is carried out first, and full repair costs are confirmed before proceeding with any work.

6. Can you handle installation of new office equipment, not just repairs? Yes, installation services are available for new printers, AC units, CCTV systems, and other office equipment.

7. Do you service equipment outside Nairobi? Coverage extends beyond Nairobi depending on the equipment type and job scale — reach out to confirm availability for a specific location.

8. What happens if a repaired item develops the same fault again? Repairs typically come with a service guarantee period; specific terms depend on the equipment and fault type.

9. Can Bestcare manage equipment servicing across multiple office branches? Yes, multi-branch facilities management is a core part of the service offering, with centralized coordination across locations.

10. How do I book a service visit? Reach out directly through Bestcare Facilities Management's contact channels to schedule an assessment or repair visit.

Reliable office equipment servicing isn't just about fixing what's broken — it's about keeping daily operations running without interruption. Bestcare Facilities Management handles the full range of office appliances and equipment under one roof, with transparent pricing and technicians experienced across every category listed above. Reach out at 0709004600 or info@bc.repair.co.ke to book a service visit or set up a maintenance plan.