Published by the Bestcare Facility Management Knowledge Desk
At a Glance:
- Total facilities management (TFM) is a service model where a single provider takes responsibility for all hard and soft FM services.
- TFM simplifies contract management, reduces vendor relationships, and provides a single point of accountability.
- Best suited to large, complex organisations with multi-site portfolios.
Defining Total Facilities Management
Total facilities management is the most comprehensive FM service model. Under a total facilities management arrangement, a single provider assumes responsibility for the full spectrum of facilities services: hard services (MEP, fire systems, HVAC) and soft services (cleaning, security, waste, landscaping).
How TFM Works in Practice
The TFM provider manages the entire supply chain on the client’s behalf, self-delivering some services and subcontracting others while remaining accountable.
Benefits of Total Facilities Management
Primary benefit is reduced complexity. Instead of managing multiple contractors, the client manages one. Also enables integrated service delivery.
Considerations and Risks
Concentrating all services with one provider creates dependency. Robust contract terms including step-in rights and exit provisions are essential.
This article was produced by the Bestcare Facility Management Knowledge Desk as part of our series on best practices in property and facilities management.