Security and Privacy Policy
Bestcare Facilities Management Services — bestcareservices.co.ke
Bestcare Facilities Management Services ("Bestcare," "we," "our," or "us") is committed to protecting the privacy, security, and personal data of our clients, website visitors, employees, and service partners. This Security and Privacy Policy explains how we collect, use, store, protect, and share information when you visit our website (bestcareservices.co.ke), contact us via phone or WhatsApp, or engage our facility management services — including appliance repair, pest control, cleaning, moving services, equipment fabrication, and related solutions.
By using our website or services, you agree to the practices described in this policy. This policy has been prepared in accordance with the Kenya Data Protection Act, 2019 and applicable data protection regulations.
2. Information We Collect
We collect information necessary to deliver our services effectively and safely:
a) Personal Identification Information
- Full name
- Phone number and/or WhatsApp number
- Email address
- Physical address or service location (home, office, or premises)
b) Service-Related Information
- Details of services requested (e.g., appliance repairs, cleaning, pest control, moving)
- Appointment dates, times, and access instructions
- Property details relevant to service delivery
- Payment and transaction records
- Feedback, complaints, and service history
c) Technical Information
When you visit bestcareservices.co.ke, we may automatically collect:
- IP address and device type
- Browser type and operating system
- Pages visited and time spent on the site
- Referral sources and general location data
3. How We Use Your Information
We use the information collected to:
- Deliver services — schedule appointments, deploy technicians, and complete requested work at your premises.
- Communicate with you — confirm bookings, provide quotations, send service updates, and respond to inquiries via phone, SMS, email, or WhatsApp.
- Process payments — facilitate invoicing and payment for services rendered.
- Improve our services — analyze feedback and website usage to enhance service quality and customer experience.
- Marketing (with consent) — send occasional offers, service reminders, and promotional messages. You may opt out at any time.
- Meet legal obligations — comply with tax, licensing, and regulatory requirements in Kenya.
We will never sell, rent, or trade your personal information to third parties for their own marketing purposes.
4. Data Sharing and Disclosure
We only share personal data in limited circumstances:
- Service personnel and subcontractors: Verified technicians, cleaners, movers, and partners deployed to serve you receive only the information necessary to complete the job.
- Payment processors: Payment details may be shared with banks or mobile money providers strictly to complete transactions.
- Legal authorities: Where disclosure is required by law, regulation, court order, or to protect our rights, safety, or property.
- Business protection: To prevent fraud, abuse, or security incidents affecting our clients or operations.
All personnel and third parties with access to client data are bound by confidentiality obligations.
5. On-Site Security and Personnel Vetting
Because our services involve entry into homes and commercial premises, we take physical security seriously:
- All technicians and staff undergo background checks and verification before deployment.
- Staff carry identifiable uniforms and company identification.
- Client property and information encountered during service delivery are treated as strictly confidential.
- Any security incident or breach is investigated promptly, and affected clients are informed.
6. Data Security Measures
We implement appropriate technical and organizational measures to protect your data, including:
- Encrypted connections (SSL/HTTPS) on our website
- Restricted access to client records on a need-to-know basis
- Secure storage of physical documents and service records
- Regular review of our systems and procedures
- Staff training on data protection and confidentiality
While no system is 100% secure, we are committed to continually strengthening our safeguards and responding swiftly to any incident.
7. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, including:
- Service records and transaction data — retained as required by tax and business laws
- Marketing contact details — retained until you withdraw consent
- Website analytics — retained in aggregate/anonymized form
When data is no longer required, it is securely deleted or destroyed.
8. Your Rights Under the Kenya Data Protection Act
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your data where legally permissible
- Withdraw consent for marketing communications at any time
- Object to processing in certain circumstances
- Request a copy of your data in a portable format
To exercise any of these rights, contact us using the details below. We will respond within a reasonable timeframe.
9. Cookies and Website Tracking
Our website may use cookies and similar technologies to improve functionality, remember preferences, and analyze traffic. You may disable cookies in your browser settings; however, some website features may not function optimally.
10. Third-Party Links
Our website may contain links to third-party sites (e.g., social media pages). We are not responsible for the privacy practices of external websites and encourage you to review their policies.
11. Children's Privacy
Our services are directed at adults and businesses. We do not knowingly collect personal data from children under the age of 18 without appropriate parental or guardian consent.
12. Changes to This Policy
We may update this Security and Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our website or services constitutes acceptance of the updated policy.
13. Contact Us
If you have questions, concerns, or requests regarding this policy or how your data is handled, contact us:
Bestcare Facilities Management Services
Website: bestcareservices.co.ke
Phone/WhatsApp: 0709 004 600
Email: info@bestcareservices.co.ke
Location: 1st Floor, Mpaka Plaza, Westlands - Nairobi, Kenya
Bestcare Facilities Management Services — protecting your property, your privacy, and your peace of mind.