Co-operative Bank of Kenya (Co-op Bank) is one of Kenya’s largest tier-one lenders, with a national network of over 160 branches. Nairobi County alone hosts around 54 branches, ranging from the Head Office on Haile Selassie Avenue to neighbourhood branches in malls, CBD office towers, and residential hubs.
This article compiles verified details — address area, phone, email, and standard operating hours — for Co-op Bank’s key Nairobi branches, sourced directly from the bank’s official branch directory.
Note on completeness: Co-op Bank’s website lists 54 branches across Nairobi County via an interactive, filterable locator that isn’t fully scrapable as a static list. Below are the branches with confirmed, individually verified details (CBD, major malls, and key residential/commercial nodes). For the full real-time list of every Nairobi branch, ATM, and Cash Deposit Machine — including ones not covered here — use the official locator linked at the end of this article.
Head Office & Customer Care (applies to all branches)
| Head Office Address | Co-operative House, Haile Selassie Avenue, P.O. Box 48231 – 00100, Nairobi |
| Call Centre | 020 277 6000 / 0703 027 000 |
| [email protected] | |
| +254 736 690 101 | |
| SMS | 16111 |
| Bank Code (RTGS/EFT) | 11 |
| SWIFT Code | KCOOKENA |
Standard Operating Hours
Nearly all Co-op Bank branches in Nairobi follow one of two schedules. Confirm with the specific branch ahead of public holidays, as hours can shift.
Normal Business Hours (most branches)
- Monday – Friday: 8:30 am – 4:00 pm
- Saturday: 8:30 am – 12:00 noon
- Sunday & Public Holidays: Closed
Executive Business Hours (Executive Banking branches — extended hours)
- Monday – Friday: 8:30 am – 5:00 pm
- Saturday: 8:30 am – 1:00 pm
- Sunday & Public Holidays: Closed
Nairobi CBD Branches
| Branch | Phone | |
|---|---|---|
| Co-op House (Head Office Branch) — Haile Selassie Avenue | (020) 3276280, 0711 049 280, 0732 106 280 | [email protected] |
| Kenyatta Avenue | 0793 072 022, 0793 072 017, 0793 072 023 | [email protected] |
| Moi Avenue | Contact via branch page | [email protected] |
| City Hall | Contact via branch page | [email protected] |
| Parliament Road | 0701 154 187, 0701 826 957 | [email protected] |
| River Road | 0719 865 297, 0702 907 791, 0110 586 665 | [email protected] |
| Stima Plaza | 0722 202 096, 0729 232 034 | [email protected] |
| Nairobi Business Centre (Ngong Road) | 0727 532 081, 0727 532 082 | [email protected] |
All CBD branches run standard Normal Business Hours; several (e.g. Co-op House, Nairobi Business Centre) also offer Executive Banking hours and have a Cash Deposit Machine on-site.
Mall & Commercial Centre Branches
| Branch | Phone | |
|---|---|---|
| Westlands | 0713 600 993, 0701 148 777 | [email protected] |
| Westlands Square (Executive Centre) | 0111 765 393, 0111 765 410 | [email protected] |
| Gigiri Mall | 0786 666 036, 0701 156 885, 0793 072 029 | [email protected] |
| Thika Road Mall (TRM) | Contact via branch page | [email protected] |
| BBS Mall (Eastleigh) | 0111 764 259, 0111 764 313 | [email protected] |
| Kamakis | 0110 586 653, 0110 586 697 | [email protected] |
Residential & Suburban Branches
| Branch | Phone | |
|---|---|---|
| Kilimani | 0708 223 302, 0701 826 808 | [email protected] |
| Upperhill | 0701 154 028, 0793 071 970, 0793 071 980 | [email protected] |
| BuruBuru | 0713 600 991, 0702 907 190 | [email protected] |
| Karen | 0708 223 308, 0110 586 698 | [email protected] |
| Eastleigh | 0702 908 063, 0110 586 643 | [email protected] |
| Mlolongo | 0708 023 146, 0700 675 229 | [email protected] |
Getting the Complete List (all ~54 Nairobi branches)
Co-op Bank’s website hosts an interactive, JavaScript-driven branch/ATM locator that lets you filter by county and service type (Branch, ATM, Cash Deposit Machine, Executive Banking, Kwa Jirani Agent). As of this writing, it shows 54 entries for Nairobi County out of 162 branches and 203 ATMs nationwide, but the tool requires live filtering in a browser rather than a static, scrapable page — so branches not listed above (e.g. South B, Industrial Area, Langata, Donholm, Kasarani, Embakasi, Ongata Rongai, Ruaka, and others) should be looked up directly:
- Branch locator: www.co-opbank.co.ke/branch-contacts-operating-hours — filter by “Nairobi” county and “Branch” service
- Agent locator: www.co-opbank.co.ke/agent-locator
- MCo-op Cash app: includes a built-in branch/ATM locator with GPS
- 24/7 Call Centre: 020 277 6000 or 0703 027 000 — can confirm the nearest branch and its exact hours
Quick Reference: What You’ll Need at Any Branch
- National ID / passport (for account services)
- KRA PIN (for account opening, large transactions)
- Cash Deposit Machines are available at select branches (noted above) for after-hours or queue-free cash deposits
- Executive Banking branches offer extended hours and dedicated relationship service for premium account holders
Compiled from Co-operative Bank of Kenya’s official branch pages (co-opbank.co.ke) as of July 2026. Branch contact details, hours, and locations are subject to change — always confirm with the 24/7 call centre or the branch directly before an important visit.