Kenya Commercial Bank (KCB), founded in 1896, is headquartered in Nairobi and is one of the largest banking networks in East Africa, with over 200 branches countrywide and a dense concentration across Nairobi County. This guide lists the major KCB branches across Nairobi, along with general contact channels and standard operating hours.
A note on accuracy: Individual branch direct-dial numbers change periodically and are inconsistently published across third-party directories (several publicly listed “branch phone numbers” online appear to be outdated, incorrect, or auto-generated). To avoid giving you wrong numbers, this article uses KCB’s verified, official contact centre channels — which can route you to any specific branch — rather than individual branch extensions. For a branch’s direct line, confirm via the KCB Branch Locator at ke.kcbgroup.com or through the contact centre below.
Bank Of Africa Branches in Nairobi
Official KCB Contact Channels
| Channel | Details |
|---|---|
| Contact Centre | +254 711 087 000 / +254 732 187 000 / +254 20 2287 000 |
| WhatsApp Banking | +254 711 087 087 |
| Card Support | +254 711 087 222 |
| contactcentre@kcbgroup.com | |
| SMS/USSD (KCB Mobile) | *522# |
| Website | ke.kcbgroup.com |
| Social Media | @KCBGroup (X, Facebook, LinkedIn, Instagram) |
Standard Opening Hours
Most KCB branches in Nairobi follow this schedule, though it varies by branch — mall/shopping-centre branches often stay open later, and some CBD branches run extended hours:
| Day | Typical Hours |
|---|---|
| Monday – Friday | 8:30 AM – 4:00 PM |
| Saturday | 8:30 AM – 12:00 PM (some branches to 2:00 PM) |
| Sunday & Public Holidays | Closed |
| ATMs | 24/7 at most branch locations |
Branches inside shopping malls (e.g. Sarit Centre, Village Market, Prestige Plaza, Galleria) sometimes extend weekday hours to around 6:00 PM and open longer on Saturdays. Always confirm hours for a specific branch before visiting, especially around public holidays, since KCB adjusts hours seasonally.
Major KCB Branches in Nairobi (by area)
Nairobi CBD
- Head Office / Moi Avenue Branch — Kencom House, Moi Avenue
- Kimathi Street Branch — Kimathi Street
- Biashara Street Branch — Biashara Street
- Tom Mboya Branch — Tom Mboya Street
- River Road Branch — River Road
- University Way Branch — University Way
- Kipande House Branch — Kenyatta Avenue/Kipande House
Upper Hill & Environs
- Upper Hill Branch — Upper Hill, near Capital Hill
- Milimani Branch — Milimani Road
Westlands & Northern Suburbs
- Sarit Centre Branch — Sarit Centre, Westlands
- Village Market Branch — Village Market, Gigiri (Platinum banking)
- Galleria Branch — Galleria Mall, Langata Road area
Karen & Ngong Road
- Karen Branch — Karen Shopping Centre
- Prestige Plaza Branch — Ngong Road
Eastlands & Environs
- Buruburu Branch — Mumias South Road, Buruburu
- Jogoo Road Branch — Jogoo Road
- Eastleigh Branch — General Waruinge Street, Eastleigh
- Kawangware Branch — Kawangware Market
Industrial Area & South
- Industrial Area Branch — Enterprise Road
- Mombasa Road / Gateway Branch — Gateway Mall, Syokimau area
Satellite Towns (Greater Nairobi Metro)
- Ongata Rongai Branch — Magadi Road
- Kitengela Branch
- Kiambu Branch
- Kikuyu Branch
- Limuru Branch
This list covers the most commonly referenced branches; KCB’s full Nairobi footprint includes additional agency and mini-branch outlets. Use the official branch locator for the complete, current list and exact addresses.
How to Find the Exact Branch You Need
- KCB Branch Locator — visit ke.kcbgroup.com and use the “Find a Branch/ATM” tool for the current address, direct phone line, and hours of any specific branch.
- Call the Contact Centre — +254 711 087 000 can direct you to the nearest branch and confirm live operating hours.
- KCB Mobile App / Internet Banking — many services (balance checks, transfers, statements, bill payments) don’t require an in-branch visit at all.
Services Typically Available at Nairobi Branches
- Personal & business account opening
- Personal, SME, and asset-finance loans
- Mortgages and affordable housing loans
- Foreign exchange and international money transfers (Western Union, MoneyGram, RIA)
- Platinum/priority banking (notably at Karen, Village Market, Prestige Plaza)
- Corporate and trade finance banking (notably at Head Office, Upper Hill, Industrial Area)
- Mobile and internet banking support
Compiled for general reference. Branch addresses, direct phone lines, and hours change from time to time — always verify with KCB directly before an in-person visit for anything time-sensitive.