Based on the information from Bestcare Facilities Management’s official website, I need to clarify whether the KES 500–1,500 diagnosis fee covers travel costs to all Nairobi areas.
The Diagnosis Fee Does NOT Include Explicit Travel Costs
The KES 500–1,500 Diagnosis and Assessment Fee covers:
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Technician’s time and labor
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Travel to your location
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Inspection and diagnosis of your appliance
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Accurate determination of the root cause
However, Bestcare does not explicitly state that additional travel fees apply for specific Nairobi areas. Their pricing appears to be all-inclusive for their service areas.
Service Coverage in Nairobi
Bestcare confirms they cover all major Nairobi estates and suburbs, including:
They also serve wider Kenya areas including Kiambu, Thika, Machakos, Kajiado, Nakuru, Eldoret, Mombasa, Murang’a, Kisumu, Nyeri, and 37+ more counties.
Key Point: No Hidden Travel Fees
Bestcare explicitly advertises:
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“Fixed price, no obligation”
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“Upfront pricing with no hidden fees”
This suggests the diagnosis fee is a flat rate regardless of which Nairobi estate you’re located in.
Recommendation
To confirm there are no additional travel fees for your specific location, call Bestcare at 0722 566 999 or WhatsApp them at +254 722 566 999 before booking. They respond within 2 hours during business hours and provide free instant quotes with no obligation.