Air Conditioner Annual Maintenance Contract: How We Do It
Contract Overview
- Annual Cost: KES 8,000 – 25,000 depending on number of units and coverage level
- Service Frequency: Quarterly visits (4 times per year)
- Response Time: Priority 24-hour service for contract holders
- What’s Included: Preventive maintenance, cleaning, inspections, minor repairs, and priority emergency calls
- Additional Benefits: Discounted rates on major repairs and parts replacement
- Contract Duration: 12 months with automatic renewal options
An air conditioner annual maintenance contract transforms sporadic, reactive servicing into a systematic preventive care program that keeps your cooling system running efficiently year-round. Our comprehensive approach combines scheduled maintenance visits, priority service access, and cost predictability that benefits both homeowners and businesses. Here’s exactly how we structure and deliver these valuable service agreements.
Initial System Assessment
Every maintenance contract begins with a thorough baseline assessment of your air conditioning system. Our technicians visit your property to evaluate each unit’s current condition, document model numbers and specifications, photograph existing issues, and test performance parameters including cooling capacity, airflow rates, and refrigerant pressures. This initial evaluation creates a detailed service history record that allows us to track system degradation over time and anticipate potential problems before they cause failures.
During this first visit, we discuss your specific cooling needs, usage patterns, and any recurring concerns you’ve experienced. This information helps us customize the maintenance schedule to your situation. For instance, restaurants with heavy cooling demands receive more frequent filter changes than residential properties, while coastal properties get additional corrosion inspections due to salt air exposure.
Quarterly Service Schedule
Our standard contract includes four comprehensive maintenance visits spread throughout the year, strategically timed to prepare your system for peak demand periods and address seasonal concerns. The pre-summer visit in early spring ensures your AC is ready for the hot months ahead, involving deep cleaning of coils, refrigerant level verification, and testing all components under load. Mid-summer checks during peak usage identify problems caused by continuous operation before they escalate into expensive failures.
The post-summer inspection evaluates wear and tear from heavy use, addresses any damage, and prepares the system for lighter operation. Our winter visit focuses on protective measures, minor repairs when the system isn’t critical, and planning any major work needed before the next cooling season. Each quarterly visit follows a detailed checklist covering electrical connections, refrigerant levels, drainage systems, thermostat calibration, and component wear assessment.
Comprehensive Maintenance Activities
During each service visit, our technicians perform specific maintenance tasks designed to maximize efficiency and prevent failures. We thoroughly clean evaporator and condenser coils, removing dust and debris that restrict airflow and reduce cooling capacity. Filters are inspected and replaced as needed, with higher-quality options available for customers with allergies or air quality concerns. All electrical connections are tightened and tested, preventing resistance buildup that causes component failures.
Refrigerant levels receive careful attention at every visit. We measure pressures and temperatures, comparing them to manufacturer specifications, and add refrigerant only if testing reveals genuine deficiency rather than simply topping off systems that may have leaks. Drainage systems are cleared and tested to prevent water damage from overflow. We lubricate moving parts, inspect belts and pulleys for wear, and test capacitors for degradation before they fail completely.
Priority Service and Emergency Response
Contract holders receive priority scheduling for both routine maintenance and emergency service calls. When your AC fails during a heatwave, you don’t wait days for service while non-contract customers are handled first. We guarantee 24-hour response times for contract emergencies, with most calls addressed the same day. This priority access alone often justifies the contract cost, especially for businesses where AC failure disrupts operations or for families with elderly members or young children sensitive to heat.
Cost Savings and Predictability
Annual maintenance contracts deliver substantial financial benefits beyond the obvious convenience. Contract pricing typically costs 30-40% less than paying for four separate service calls, and included minor repairs like capacitor replacements or sensor adjustments save additional money throughout the year. More importantly, preventive maintenance extends equipment lifespan by years, delays expensive replacement purchases, and reduces energy consumption by keeping systems running at peak efficiency.
Major repairs needed by contract holders receive discounted parts and labor rates, typically 15-20% below standard pricing. This discount often covers the entire contract cost when significant work becomes necessary. Many contracts also include complimentary refrigerant top-ups within specified limits, eliminating surprise charges for this expensive service.
Documentation and Reporting
After each service visit, we provide detailed reports documenting all work performed, measurements taken, and recommendations for future attention. These records prove invaluable when selling properties, as they demonstrate proper system maintenance to potential buyers. They also help us track long-term trends in your system’s performance, predicting when major components might need replacement and allowing you to budget accordingly rather than facing unexpected emergency expenses.
Our maintenance contracts represent partnerships focused on maximizing your cooling system’s reliability, efficiency, and lifespan. By committing to regular professional care, you transform your air conditioner from an appliance that requires occasional emergency attention into a well-maintained system that delivers consistent comfort with minimal disruption and maximum value.
